Shipping
Our launch collection ships from our supplier in China. Each product page shows its delivery window:
- Mint Fragrance Raglan Tee — estimated delivery: about 2–4 weeks after ordering (estimate — our supplier ships quickly, but international delivery varies).
- Jasmine-Scented Socks (5-pair and 3-pair packs) — estimated delivery: about 2–4 weeks after ordering (estimate).
Shipping is free — it’s already included in our prices. You’ll get tracking by email when your order ships.
Customs & duty
Applicable duties are included in our price. We handle import costs; you won’t see a separate customs bill at checkout. If a customs bill ever arrives differently than described here, contact us before paying it.
Returns & refunds
Changed your mind? You have 30 days from delivery for a full refund on unworn, unwashed items with tags and packaging intact.
Scent-satisfaction promise: We want the scent to be right. If you opened the item just to smell it and the scent isn’t for you (or the recipient), contact us within 14 days of delivery — we’ll make it right.
Arrived with no scent at all? That’s a defect. You choose: a full refund or a replacement — no return required. We may ask for a photo as evidence, never as a hurdle.
For worn or washed items, contact us and we’ll look at it case by case — we’re generous at launch.
How returns work
- Email support@prescented.com for a return authorization and instructions.
- Ship your return via USPS Ground Advantage (the cheapest tracked option).
- We reimburse your actual postage with your refund — just send a photo of the postage receipt.
We may ask you not to return low-value items — in that case we refund you and you keep the item.
For hygiene, returned items are not resold as new.
Refunds
Refunds go to your original payment method, initiated within 5 business days of your return arriving (or of our approval where no return is required). When the bank posts it is up to the bank.
Late or unshipped orders: if we can’t ship within the promised window, you’re entitled to a full refund (including any shipping) within 7 working days — never store credit.
Exchanges
At launch we don’t hold stock in Texas, so exchanges work as a refund plus a new order.
Gift returns
Same terms as above. Refunds go to the original payment method by default; the recipient can choose store credit instead.
Where do returns go?
We handle returns from Texas. Email support@prescented.com for a return authorization — we give the return address privately for each return.